My policy for dealing with service providers and contractors is that I only charge for my time involved, unless I am completing the required work myself, hiring a sub-contractor directly, and/or acting as the General Contractor. I do not accept kickbacks and I do not charge a percentage based on the work that is completed by sub-contractors that are paid directly by the Owner. If you have preferred vendors or contractors, I will use them. If you need a recommendation for someone competent, I will provide it.

Other than emergency services, all work performed on properties that I manage requires pre-approval by the Owner. Typically, I will point out work that needs to be done through my site visit reporting and will then handle getting estimates to the Owner. The Owner is then required to approve the work to be done prior to any work commencing. I then document the work photographically, and approve payment once the work has been completed to my satisfaction. If there is an emergency, every attempt will be made to contact the owner prior to emergency action being taken.

Annual Maintenance – With the Owner’s help I determine what annual maintenance plans are already in place. Many people have contracts in place for pest control, landscaping, HVAC servicing (filters), generator maintenance, cleaning, etc. Once these are known, I determine with the Owner if there are additional items that need to be addressed. These may include bi-annual gutter cleaning, smoke detector servicing, water filter servicing, window cleaning (including skylights), chimney cleaning, pressure washing, winterizing and de-winterizing, etc. These services are then scheduled on the annual calendar for the property as a to-do item, or simply to be checked and performed on an “as needed” basis.

Invoicing: All scheduled Property Services site visits are billed on a monthly basis. NOTE: Items other than scheduled site visits including: all emergency services, fee based services, repairs, and maintenance will be billed monthly as they occur. Invoices from other contractors and subcontractors will be forwarded to the Property Owner / Agent for direct payment upon receipt. For very large properties, additional fees may apply if a standard site check cannot be completed in less than 45 minutes. This will be determined during the initial property review.

Method of Payment: The preferred method of payment is by check. Customers will be charged and agree to pay a $35 bank fee for any check that is returned or refused.

Cancellation or Changes: Site visit schedules may be altered, amended, suspended, or terminated by the property owner at any time by communicating this desire to Ridgeline Project Management. A confirmation email will be sent to the Property Owner / Agent to confirm the request and avoid misunderstandings. If an agreement is terminated, any unspent balance to the customer’s account will be completely reimbursed to the Property Owner / Agent.

Price Changes: Ridgeline Project Management reserves the right to change pricing for services at any time. However, pricing of pre-existing agreements will be honored until their end date. New agreements signed by both parties will supersede any previous agreements.

Reports, Emergency Calls, and Other Services: A report will be emailed within 48 hours after each site visit. Emergency situations will result in immediate direct calls to the Property Owner / Agent and local authorities as needed. The Property Owner / Agent agrees to pay Ridgeline Project Management, Inc. the rates listed in this agreement for emergency calls. Other than emergency call invoicing, all other work will require approval from the Property Owner / Agent prior to commencing.

Liability: Ridgeline Project Management’s liability for any work performed in connection with this agreement shall be limited to the payment received for the particular service related to the claim. Ridgeline Project Management is not liable for any claims, demands, actions, causes of action whatsoever arising of or related to any loss, damage or injury including death, that may be sustained by the Property Owner / Agent or other guests or any property belonging to the Property Owner / Agent, including the premises covered by our agreement.